A straightforward and snappy guide to successful customer service from the author of the bestselling the one minute manager. Raving fans includes startling new tips and innovative techniques that can help anyone. Sheldon bowles and ken blanchard s raving fans, is written in the parable style of gung ho. This, in a nutshell, is the advice given to a new area manager on his first dayin an extraordinary business book that will help everyone, in every kind of organization or business, deliver stunning. I rolled my eyes the first couple pages in when i realized the whole book was going to employ ive been reading a lot of fiction lately, so i decided to pepper in a business book. I would have given it five stars, but i feel it is lacking in one or two areas. Kenneth, bowles, sheldon, adamson, rick, borges, kate, mollard, john on.
The secret to creating lasting impact, raving fans, and increased profits with online courses. Jun 19, 2018 without going into a book analysis, the problem is clear. A guy that has just been put in a managment position requiring a turnaround goes on a fictional trip with his angel to visit businesses that have figured out their vision and their system to deliver customer. Sandham controls pace and induces emotion well throughout to make it a compelling and gripping story until the very end. The story chronicles keys to creating raving fans through the eyes of practitioners that charliethe fairy godmother has previously mentored. This book will give you specific strategies you can use right away to make high stakes feel even higher. Written in the parable style of the one minute manager, raving fans uses a brilliantly simple and charming story to teach how to define a vision, learn what a customer really wants, institute effective systems, and make raving fan. Oct 18, 2015 we use your linkedin profile and activity data to personalize ads and to show you more relevant ads. Shawn marble book report the book raving fans, by kenneth blanchard and sheldon bowles, is focused on the importance of customer service and teaches the average person how to create raving fans the book is told in a story like format.
It has two main characters charlie and the area manager. Revolutionary approach to customer service the one minute manager new edition by kenneth h. As is the case with most of his books however, ken blanchard has buried a vast amount of knowledge and insight between the lines and behind the words of raving fans. Part 1 is all about the authors story, which includes his personal business story and a neardeath experience. Written in the parable style of the one minute manager, raving fans uses a brilliantly simple and charming story to teach how to define a vision, learn what a customer really wants, institute effective systems, and make raving fan service a constant featurenot just another program of. Ask is an interesting book for a few different reasons. To compete in todays business environment, you have to create raving fans. Blanchard is an expert at coming up with succinct ways to look at a topic. Dec 22, 2017 grow 4 ways to develop raving fans inside your company every business aspires to create brand advocates who will sing their praises. But, these books are frustratingly vague on how to accomplish this. Written in the parable style of the one minute manager, this brilliant.
At 1, large font pages its a quick read, and a deceptively simple one at that. The one minute manager book online at best prices in india on amazon. His books have combined sales of more than 18 million copies in more than 25 languages. Learn vocabulary, terms, and more with flashcards, games, and other study tools. As your customer experience specialists, we can help you to engage loyal, raving fans at each and every touchpoint. Newer audio books include the one minute entrepreneur and go team take your team to the next level. About the author ken blanchard is chairman of the board of blanchard training and development, inc. First, the book is split into two very different parts.
But it starts by building internal advocates first. The book raving fans, by kenneth blanchard and sheldon bowles, is focused on the importance of customer service and teaches the average person how to create raving fans the book is. A revolutionary approach to customer service by kenneth blanchard and sheldon bowles, key limited time discount. With well over a million copies sold, raving fans is an extraordinary business book that helps everyone, in every kind of organization or business, deliver stunning customer service. A revolutionary approach to customer service by ken blanchard, sheldon bowles, et al. The counterintuitive online method to discover exactly what your customers want to buy. May 19, 1992 this book uses a narrative, thirdperson format to show the reader the benefits of employing the mindset of businesses with raving fans. Raving fans includes startling tips and innovative techniques that can help anyone create a revolution in any workplaceand turn their customers into raving, spending fans. Download it once and read it on your kindle device, pc, phones or tablets. Without going into a book analysis, the problem is clear. How to create raving fans with legendary customer service. A revolutionary approach to customer service is a book that i discovered referenced in several other books that ive been reading. Ken blanchard and sheldon bowles, coauthors of the new york times business bestseller raving fans, are back with gung ho. Kindle raving fans revolutionary approach to customer.
Kenneth hartley blanchard author and management expert. Jun 28, 2016 raving fans includes startling tips and innovative techniques that can help anyone create a revolution in any workplaceand turn their customers into raving, spending fans. By creating and sustaining an exemplary customer experience, your clients will. The message and learnings in the book however can, and should, be utilized globally.
We must start out with his phenomenal bestselling book, the new one minute manager which is a revised edition of the one minute manager, coauthored with spencer johnson, which has sold more than million copies and remains on bestseller lists. Raving fans, in a nutshell, is the advice given to a new area manager on his first day in an extraordinary business book that will help everyone, in every kind of organization or business, deliver stunning customer service and achieve miraculous bottomline results. Blanchard, 1993, morrow edition, in english 1st ed. Making your customers raving fans is the competitive edge today. Become the business customers want to buy from 1 hour read smart business growth ebook. Brand new, raving fans revolutionary approach to customer service new edition, kenneth h. Customers, raving fans, coach, growth, development, mentor. James foo i have never seen a more practical and straight to the point book on building on customers. Raving fans is a parablestyle story that teaches how to define a vision, learn what the customer really wants, and deliver effective systems that turn customers into raving and spending fans. How to discover your redhot niche of cashpaying raving fans. It uses a brilliantly simple and charming story to teach how to define a service vision, learn what a customer really wants, institute effective systems, and make stunning customer service a competitive. Firstly, its worth noting how well written and edited it is. This, in a nutshell, is the advice given to a new area manager on his first dayin an extraordinary business book that will help everyone, in every kind of organization or business, deliver stunning customer service and achieve miraculous bottomline results. Raving fans create insane amounts of social viral love for your products and services george hutto duration.
It is a mustread for everyone who wants to stay on top in todays ultra. How to turn strangers into buyers and buyers into raving fans kindle edition by john mccabe author format. It made it a little tricky to break up into weekly readings but we found this little book to be packed with customer service and customer experience wisdom. Raving fans ken blanchard hardcover harpercollins publishers. There are 3 concepts that the this book was recommended to me by someone on synod council. A revolutionary approach to customer service book online at best prices in india on amazon. Below are some free resources relating to truth num 6 about customers. Raving fans customers is an easy to read, informative and full of solid proven concepts. Aug 03, 2016 raving fans includes startling tips and innovative techniques that can help anyone create a revolution in any workplaceand turn their customers into raving, spending fans. Told in the parable style of the one minute manager, raving fans uses a brilliantly simple and charming story to teach listeners how to define vision, learn what a customer really wants, institute effective systems, and make raving fan service a constant featurenot just another program of the month. Raving fans unlimited wants you to have all the raving fans that you deserve. Buy raving fans cd abridged by blanchard, kenneth, bowles, sheldon isbn.
Download link raving fans free audio books downloads. Employee at varleys, went and got book from other store for charlie and sold it at cost and giftwrapped it for free sallys market computer at entrance help people shop, shoe shine for free, valet at front of store with red carpet, didnt take groceries to car and didnt have fresh fish or rug cleaning machines, had an automated billing system for. I dont care if you work for a worldrenowned fortune 500 company or a small familyrun business consisting of 6 employees this 8page book can have an enormous positive impact on every person in your organization and every customer you serve. Raving fans is a book of stories relating how fictional companies have created an environment of delivering awesome customer service. Manager on his first dayin an extraordinary business book that will help everyone.
Raving fans by sheldon bowles, kenneth blanchard audio. Blanchard, sheldon bowles, with a new foreword by ken blanchard a straightforward and snappy guide to successful customer service from the author of the bestselling the one minute manager. It uses a brilliantly simple and charming story to teach how to define a service vision, learn what a customer really wants, institute effective systems, and make stunning customer service a competitive advantagenot just another flavor of the month program. Use features like bookmarks, note taking and highlighting while reading your first 100. Raving fans this book is written in parable or story telling format and is different to read for most people. Other popular books include to raving fans, gung ho. Everyday low prices and free delivery on eligible orders. Raving fans is a parable that teaches how to define a vision, learn what the. Buy this writing skills guide today and take a step closer toward enthralled readers, raving fans, and killer sales. Here is an invaluable management tool that outlines foolproof ways to increase productivity by fostering excellent morale in the workplace. You might remember when a dominos pizza customer posted a receipt online that had racist remarks about her appearance. Raving fans is written by ken blanchard and sheldon bowles, whose books have sold more than 12 million copies in twentyfive languages. Bad raving fans come from bad customer service the first is the one that we want to avoid. It proved to be a very easy read, progressing through one continuous story with no chapters to speak of.
Just having satisfied customers isnt good enough anymore. See all formats and editions hide other formats and editions. Download link raving fans this book is written in parable or story telling format and is different to read for most people. It was a pretty easy read and there is also a good audio version of the book.
Sheldon bowles sheldon bowls was the coauthor of this book. If you really want a booming business, you have to create raving fans. Open library is an open, editable library catalog, building towards a web page for every book ever published. Raving fans includes startling new tips and innovative techniques that can help anyone create a revolution. Sheldon bowles and ken blanchards raving fans, is written in the parable style of gung ho. A revolutionary approach to customer service book online at best prices in india on. A revolutionary approach to customer service by ken blanchard and sheldon bowles. The book is 7 pages long, has no chapters, but does have a captivating story. The book raving fans is, in my opinion, an essential read for anyone working in the field of customer service, however if you are, or aspire to be, a senior manager in a customer service environment then it is more than an essential read, it is also a book that you should refer to regularly. Online shopping from a great selection at kindle store store. Customer experience specialists raving fans unlimited. Raving fans, in a nutshell, is the advice given to a new area manager on his first day in an extraordinary business book that will help everyone, in every kind of organisation or business, deliver stunning customer service and achieve miraculous bottomline results.
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